Is Innovation in Outsourcing Insanity?

I’m obsessed with the concept of innovation resulting from outsourcing. I’d love to find a real example of true, game-changing, big things that turn the delivery […]
If my outsourcing dashboard is green why am i so miserable header

If my outsourcing dashboard is so green, why am I so miserable?

How often are outsourcing relationships considered “performing” when it comes to meeting SLAs and hitting cost reduction targets, but when it comes to the service experience, […]

The undisputed facts about outsourcing, Part 1: Buyers are saving money, but aren’t seeing a whole lot more

I have just read the latest study from Horses from Sources conducted by the London School of Economics Outsourcing Unit on the State of Outsourcing in 2011. While […]

Who cares about the soft stuff… when everyone’s ready for outsourcing change

Isn’t outsourcing easy? Just crunch the numbers to figure out how much you can save to lump your back office somewhere cheaper, get an advisor to […]

Manage outsourcing change by communicating remorse

Most of us have been down on our knees praying that the relationship does not blow up over an error. Perhaps the cutover was delayed because […]

Make no little (outsourcing change) plans

What does Burnham’s quote have to do with outsourcing and shared services implementation?  After variously laying the blame at the feet of recalcitrant business units or […]

MSS Lead ASCOWorld through a supplier selection process which results in £15m Managed Service Contract with ASCO to extends Amor Group’s Global Reach

MSS worked with Asco from the outset to review the IT services that were supporting the business.  This resulted in a business case to Asco which […]

First fix what is inexcusable and downright awful…

2010 saw us conduct exhaustive studies of enterprise sourcing customers to understand better how they can find new ways to drive productivity and revenue growth (innovation) […]